Privacy Policy

1. Our Commitment to Confidentiality

At Petals by Smira, discretion and protection of personal dignity are fundamental to the luxury experience. We uphold rigorous confidentiality protocols regarding your personal identity, consultation history, and acquisition details.

2. Information We Collect

When you submit an access request, book a consultation, or acquire a piece, we collect:

• Contact coordinates (full name, verified email, direct telephone number).
• Delivery and recipient instructions for confidential gifting.
• Bespoke design specifications, sizing parameters, and private consultation notes.
• Technical diagnostics (such as secure cookie tokens used for encrypted private access sessions).

3. Purpose of Data Processing

Your data is solely used to:

• Authenticate eligibility and issue temporary encrypted private access links.
• Deliver concierge customer service and coordinate secure white-glove transport.
• Fulfill statutory tax compliance and warranty registration for fine jewellery creations.

We never sell, rent, or trade your personal information to third-party commercial marketing networks.

4. Security Measures

All sensitive communications, token credentials, and client archives are protected by industry-grade encryption (TLS 1.3, SHA-256 hashed private tokens, and restricted admin role authorizations).

5. Contacting the Data Protection Officer

If you wish to review, update, or request the deletion of your records, you may write directly to our private concierge at concierge@petalsbysmira.in.